Frequently Asked Questions
Getting Further Help and What This Page Covers.
Getting Further Help
If your question is not answered below, the quickest way to get help is through the live chat feature available in the lobby. Support is available daily in both English and Bahasa Malaysia. You can also send an email to the support address shown on the contact page. Response times are typically within a few hours during business hours.
What This Page Covers
This page answers the most common questions players ask about using the platform. It covers deposits, withdrawals, account verification, wagering rules, and more. Each answer is written to be clear and direct. If you need help with a specific situation not listed here, please contact the support team through the lobby's live chat or email channel.
Also worth a look: Fish Shooting, Online Slots, Arcade, offers, and the guides.
Quick answers
What is the minimum deposit amount?
The minimum deposit amount is RM10. This applies to all payment channels supported on the platform, including e-wallets and bank transfers.
Is verification required?
Verification happens a single time, ahead of the first payout, and never has to be repeated. Payouts then run through Boost and Touch ’n Go as usual.
What is a turnover requirement?
A turnover requirement is the total amount you must wager before you can withdraw any bonus winnings. For example, a 10x turnover on a RM100 bonus means you need to place bets totalling RM1,000.
What does a first deposit cost?
The floor is RM30 through Boost and Touch ’n Go, or RM50 by direct bank transfer.
How do I see what is running?
On the offers page — and the guides covers how to read one before claiming it.
How do I set a deposit limit?
You can set a daily, weekly, or monthly deposit limit from your account settings. Go to the responsible gaming section, choose your limit amount and period, then confirm the change.
Play at Ap33
Set a deposit limit on the way in rather than on the way out.