Contact Us

What to Prepare Before You Chat

To help the first reply resolve your issue quickly, have your account username ready. If the query involves a transaction, note the approximate time and the amount in ringgit. Also mention the payment channel you used, for example, an e-wallet like Touch 'n Go or a bank transfer. This information lets the agent check the status without asking multiple questions.

Expected Response Times by Channel

Live chat replies are usually within a few minutes. During peak hours, there might be a short queue, but most queries are answered in under five minutes. The contact form typically receives a reply within 24 hours. For urgent issues, live chat is the recommended option.

Languages and Operating Hours

Support is available in English and Bahasa Malaysia. You can choose your preferred language when starting a chat or by mentioning it in the contact form. The team is online every day, including public holidays. Live chat is staffed around the clock, while the contact form is reviewed during regular business hours.

What Not to Share Publicly

Never send your password, full card number, or any one-time verification code through a public channel. This includes social media posts or comments on the site. If you are asked for such details in a chat, end the conversation and contact support through the official channels. The platform will never request sensitive information in an unsecured way.

Support Channels and Their Best Use

Live chat is the quickest way to get help with anything account-related, such as login problems, deposit status, or bonus queries. The chat window is available directly in the lobby. The contact form is best for matters that need a written record, for example, a formal complaint or a request to review transaction history. Replies to the form are sent to your registered email.

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